FAQ - Frequently asked questions

• filling the application form on our website
• phone call, e-mail

• the rental is prepaid (at the time when the car is taken)
• by cash or credit card (MasterCard, MasterCard Electronic, Maestro, VISA, VISA Electron, American Express)
• it is possible to pay with the credit card at any place

• we accept a payment in cash, also in a foreign currency (by an actual exchange rate)
• the deposit can be paid in cash only with leaser's approval

• all charges are actually updated in our price list
• it is easy to calculate the whole payment (daily cost x days + payment for the car addition)
• the final price calculation is sent together with the reservation
• there are no other unknown payments

• car rental for the term agreed in contract
• assistance service
• car insurance (in Slovakia and also in foreign countries/abroad)
• regular car maintenance
• highway ticket
• winter tires (in winter)

• deposit is the price which is paid when the car is taken and is automatically given back when the car is given off
• the most common way of paying deposit is to block the adequate sum from the credit card (during the rental term it is not possible to use this money in a different way)
• deposits are related to the car categories:
  • A category- 1.000,00 €
  • B category- 1.000,00 €
  • C category- 1.000,00 €
  • E category- 2.000,00 €
  • K category- 3.000,00 €
  • G category- 3.000,00 €
  • I category- 2.000,00 €

• the car is given always with the full tank and it has to be given back also with the full tank
• the fuel used during the rental is paid by the renter

• we ensure the regular technical maintenance of the car in authorised service

• we ensure the regular technical maintenance of the car in authorised service

• we use winter tires during the whole winter season

• right in the seat of the rental company
• or at the place added by you
• the giving off is made in the same way

• all cars with the self changing gear box can be seen in the section Carpark, and they are marked with AT shortcut

• it is necessary to fill in the selected countries which you would like to visit (it has to be written in the contract)
• to visit the country which is not marked in the contract is considered as a contract infraction

• if you wish so, our employer will wait for you in the arrival hall at the designated airport with an visible banner with your name on it
• also in case of the arrival delay our employer will wait for you

• every car has insurance valid in the whole Europe

• if the damage is up to 1.659,70 € (50.000 SKK), the participation paid by the renter is 82,98 € (2.500 SKK)
• if the damage is over 1.659,70 € (50.000 SKK), the participation is 5% of the whole reparation costs
• if there is a total damage, the participation is 5% of the supplied cost of the car

• if the damage is up to 1.659,70 € (50.000 SKK), the participation is 165,97 € (5.000 SKK)
• if the damage is over 1.659,70 € (50.000 SKK), the participation is 5% of the whole reparation costs
• if there is a total damage, the participation is 5% of the supplier cost of the car

• it is necessary to call the police and make a written note
• also contact a person from our company

• in our price list there are rental prices devided into two groups (limited kilometres and free kilometres)
• limited kilometres included 100 km per day, if the limit is exceed you have to pay another sum (written in price list)

• if the car is given back at any place (not Bratislava), this service is paid (according to a distance from our office)
• this sum can be written before

• the fine have to be paid by the renter
• if it is not so, and we obtain a police appeal to pay the fine, we will require the whole cost from the person whose name stays in contract during the time when the fault is done